From November 2023 through May 2024, using $80,000 in Winter Relief funds granted by the City of Livermore on behalf of the Tri-Valley region, CityServe of the Tri-Valley served 58 people from Livermore, Pleasanton and Dublin. 

Participant Outcomes and Successes

• 58 participants referred to Alameda County's Housing Resource Center and completed coordinated entry.
• 49 participants became document-ready for housing, employment, and other county programs.
• 6 participants obtained permanent employment.
• 41 participants connected to mental health or physical health services and programs.
• 58 participants referred to short-term or long-term transitional shelter programs; 45% accepted shelter.
• 49 participants received assistance with housing waitlists; 6 households obtained affordable housing vouchers.
• 25 participants obtained permanent housing (10 households from Livermore, 4 households from Pleasanton, and 1 household from Dublin).
• 12 households received financial assistance from CityServe for various needs including housing deposits, first month's rent, Clipper cards, and Uber rides.

Impact Stories:

• In partnership with Open Heart Kitchen, CityServe had their participants screened for Open Heart Refuge, prior to the shelter opening in January. Thirteen of CityServe’s hotel guests entered shelter on the first night of being opened. Having a nighttime shelter with a resource center open during the day assisted CityServe’s care coordinators in the ability to work consistently with each participant. Two months after the shelter opened, a father and his adult son were housed permanently. A warm, safe place to sleep at night assisted with the participant being more consistent with following through on goals that needed to be obtained. CityServe was also able to utilize additional subsidy funds to assist with their deposit and first month's rent. They are continuing to work with their care coordinator while they get through this transition and rebuild their life.

• A single female facing severe medical issues received temporary shelter during the coldest nights of the year. Due to her health issues, she was connected to a housing opportunity in Oakland and able to move into her housing option in May. This took months of coordination between the apartment manager, a CityServe care coordinator, the participant and county housing programs. The care coordinator worked with the participant to obtain vital documents and other items needed for housing and had to update documents several times as requested by the apartment complex and the County. The participant and her dog are now connected to services and resources and getting acclimated to life in that area, learning of different services available to them. She has come back to CityServe several times to say thank you for the help finding a home.

• Overall, having nighttime temporary shelter for an individual or full household creates momentum for the participant because it reduces the barrier of worrying where they will sleep each night as well as minimizes the number of emergency room visits to get out of the cold. There were a few seniors that had consistently spent nights in the emergency room prior due to medical issues such as pneumonia and circulation issues. 

• There was also a need to build community so that CityServe could have conversations around addiction, mental health, family obstacles and other battles that participants were facing. The newly formed winter program, Souper Tuesday, assisted in reducing barriers so that participants had a safe space each Tuesday to enjoy a hot meal and talk about the needs that they have. This assisted CityServe in bridging the gap to have participants share about the obstacles that they were facing in a non-case management setting and helped the outreach team and care coordinators assist those in need while still becoming informed of their needs. It also empowered the participants to use their voice.