Customers who receive their water service from the City of Livermore (Livermore Municipal Water) are billed monthly. If payment is not received by the 30th day after the bill date, the bill becomes delinquent and a penalty charge of 10 percent is assessed.

If the delinquent balance is not paid within 35 days after the delinquent date, water service may be shut off without further notice. (Livermore Municipal Code 13.20.010) 

Notifications

As a courtesy, Livermore Municipal Water will do the following:

1. Send a written service interruption notice to the account holder 15 days before the service is due to be shut off to give the account holder adequate time to make a payment/payment arrangement.
   
   
2. Within 48 hours of service interruption, a final service interruption notice will be hung at the service address premises. 

Options to Avoid Service Shut Off for Nonpayment

An account holder may avoid service interruption for nonpayment by agreeing to an alternative payment schedule. The account holder must contact Utility Billing by phone or in writing to request an alternative payment schedule by 10:00 a.m. on the service interruption date.

Utility Billing will review the account holder’s request. The account holder must agree to amortize the unpaid balance of the account over a reasonable period, not exceeding 12 months.

If the payment arrangement is approved, the account holder will be required to enter into a written payment agreement with the City of Livermore. Customers who enter into a payment arrangement agreement with the City and make regular required payments toward the unpaid balance will avoid interruption of service for nonpayment.

Failure to comply with the payment arrangement schedule will result in interruption of service after posting of a final service interruption notice five business days before service is discontinued.

Reconnection Fees

If water service has been shut off, it cannot be reinstated until the delinquent balance and a reconnection fee have been received. In compliance with Senate Bill 998, if household income is below 200% of the federal poverty level line, lower reconnection fees are applicable by notifying Utility Billing at (925) 960-4320.

Payment Options

Payments can be made through any of the following methods. To avoid interruption, payment must be received by 10:00 a.m. on the scheduled shut off date. Payments made with a debit or credit card will be charged a convenience fee.

When water service has been discontinued due to nonpayment, it will not be restored until the following charges have been paid:

1. Amount of delinquent service bill including late penalty charges
2. Amount of any damages, pursuant to Livermore Municipal Code 13.16.040
   
3. Reconnection fee

Option 1: Pay Online

Payments can be made online with the City of Livermore's online bill pay portal. This portal accepts Visa, Mastercard, Amex, and ACH payments.

Option 2: Pay by Mail or Online Banking

Send payments to:

City of Livermore
Dept. LA 25125
Pasadena, CA 91185-5125

Checks and money orders should be made payable to "City of Livermore" and have the utility account number written on them. Include the remittance stub from the bill in the envelope. Do not send cash.

Option 3: Pay In-Person

Customers can make payments 24/7 by placing checks or money orders in the white drop box in front of the Livermore Police Department (1110 S. Livermore Avenue). Checks and money orders should be made payable to "City of Livermore" and have the utility account number written on them. Include the remittance stub from the bill in the envelope. Do not put cash in the drop box.

Customers can also pay their utility bill at Livermore City Hall (1052 S. Livermore Avenue) Monday through Friday, 8:00 a.m. to 5:00 p.m. The Utility Billing Counter is located on the second story of City Hall. Checks, money orders, credit and debit cards, and cash payments are accepted at the Utility Billing Counter. 

Option 4: Pay by Phone

Customers can make payments with a credit card by calling (925) 960-4320.

Senate Bill 998

Effective February 1, 2020, Senate Bill 998 requires urban and community water systems to annually post on their websites the number of times the system has discontinued service due to nonpayment of a delinquent account.

The City of Livermore complied with the State of California's moratorium on water service discontinuation during the COVID-19 pandemic. After the State lifted this moratorium, water service discontinuation due to nonpayment of a delinquent account was resumed on July 1, 2022.